Best Price Guarantee
Call Now: (954) 376-3766
Free Shipping on Most Orders
Effective Date: February 7, 2026
We want you to be completely satisfied with your purchase. We accept returns of new, unused products in their original packaging within 30 days of delivery, unless otherwise noted on the product page.
Please Note: Because we work directly with select manufacturers and suppliers, return eligibility, restocking fees, and return locations vary by brand/supplier. Some specialty items may be non-returnable.
Important: Do NOT ship items back to the manufacturer or the address on your shipping label without prior authorization. Contact us first to obtain return instructions and an authorized Return Merchandise Authorization (RMA) number. Returns sent without authorization may be refused.
Return Shipping: Unless the return is due to our error (wrong item sent or manufacturer defect), customers are responsible for all return shipping costs.
Restocking Fees: Supplier restocking fees (typically 15%–25%) may apply depending on the brand. Exact fees and instructions will be disclosed when your return is authorized.
Outbound Shipping Costs: If your original order qualified for Free Shipping, the actual outbound shipping fees incurred will be deducted from your final refund upon a standard return.
Refund Processing: Once your return is received and inspected by the supplier, approved refunds will be issued to your original payment method within 5 to 10 business days.
Installed or Used Items: Any item that has been assembled, mounted, or installed cannot be returned.
Custom & Made-to-Order Items: Non-returnable unless received defective or damaged.
Please inspect your order immediately upon delivery.
Freight / Visible Outer Packaging Damage: If visible damage is present upon delivery, refuse the delivery and ask the carrier to note the damage.
Concealed Damage: If you accept delivery and discover damage later, you must notify us within 24 to 48 hours of delivery with clear photos of the damaged item and original packaging.
Damage claims reported outside of this timeframe may not be eligible for replacement or refund. Once approved, we will work directly with the manufacturer to arrange a prompt replacement or parts at no extra cost to you.
To start a return, please reach out to our customer support team:
Email: Info@umbrellaspecialist.com
Phone: (954) 376-3766
Or visit our Contact Us page. Please include your order number and the reason for return.
