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Call Now: (954) 376-3766

Free Shipping with all Umbrella Orders:
Bases and accessories sold separately will be subject to shipping charges. Please call or email for a shipping quote on any item not marked "FREE SHIPPING". Bases sold with an umbrella order are shipped for free along with your umbrella.

DOMESTIC SHIPPING
How and When will my Item(s) be Delivered?
You can locate shipping details on the product page such as shipping lead-time, shipping charge (FREE, To be quoted, Flat Freight Delivery Charge, and Calculated Shipping which is displayed at Checkout), as well as the shipping method (Freight or Ground), and if the product requires any assembly.

Ground Delivery
Ground Delivery is available for smaller products. These will be shipped out via UPS, USPS, or FedEx. Your smaller item(s) will be unloaded from the truck and brought to the front door or left near the front of the home or business. Please allow transit time from once an item has been shipped to the time it will be delivered (1 to 7 business days).

Freight Delivery
Orders over 75 lbs. will generally be shipped via Freight.

Freight delivery is different than standard UPS, FedEx or US Mail. Our standard freight delivery service is curbside. If threshold /inside delivery is needed please contact our showroom and note that additional charges may apply.

Freight handlers are not authorized to perform any assembly services nor can they put it in the space of your choice.

For residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EDT, Monday through Friday.

If you are ordering a very large item, please keep in mind that you may need several people to help move it to the final destination.

To determine if your product requires assembly, check under the Shipping Information tab on the product page.

Shipping from Hawaii and Puerto Rico

When we receive an order from Hawaii or Puerto Rico an email will be sent to you with a separate shipping quote. Only after you have approved and paid for the shipping surcharge we will move forward with shipping your order.

If the shipping rate surcharge is not approved or paid for we will 100% refund your card and cancel your order.

For additional delivery services and installation questions, please call (954) 376-3766 during our Customer Service hours Mon - Fri: 10am - 5pm EST

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Home » Return Policy

Return Policy

We work hard to satisfy our customers! We will accept returns of new, unused items in its original packaging within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs and issue you a complete refund.

Please note, the products are ordered directly from manufacturers, and for preference returns 20% restocking fees and all shipping costs will be charged for all products. You will be given credit upon receipt and inspection of the product.

UmbrellaSpecialist.com does’t offer free returns, the customer is responsible for all costs associated with the returning of merchandise. Additionally, if the order was shipped at no charge (i.e. Free Shipping), the cost of that shipping service will be deducted from any eligible refunds.

Once you have installed the item, it cannot be returned.

Custom canopies are made to order and therefore are not eligible to be returned. Due to this policy from the manufacturer, we request you contact our sales team to verify you are ordering the correct canopies.

Please visit Contact Us or call us to initiate the return process.

Damaged Items
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.

Simon

Reviewer

5/5

Impeccable service and follow up.

2 days ago

Simon

Verified owner

5/5

2 days ago

Bambrella Santa Ana Replacement Canopy Canopies

Stephen Mcgowan

Verified owner

5/5

3 months ago

Bambrella Levante Replacement Canopies

Tracy Wheeler

Verified owner

5/5

Great product. Sturdy and well made.

4 months ago

Bambrella Levante Square Bamboo Umbrellas

Anonymous

Verified owner

5/5

4 months ago

Bambrella Umbrella Cover Outdoor Patio Umbrella cover

Bambrella Protective Patio Umbrella Covers

Anonymous

Verified owner

5/5

4 months ago

Bambrella Hurricane Side Wind Replacement Canopies

Mark P.

Verified owner

5/5

Fits great and covers all the way to the bottom. I like it.

6 months ago

Bambrella Protective Patio Umbrella Covers

Bruce Gouin

Verified owner

5/5

We live in a high wind area and umbrella damage and tip overs were common. Finally we have an umbrella we can use in gusty wind conditions. The Bambre...
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7 months ago