We work hard to satisfy our customers! We will accept returns of new, unused items in its original packaging within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs and issue you a complete refund. Please note, the products are ordered directly from manufacturers, and for preference returns 20% restocking fees and return shipping costs will be charged for all products. You will be given credit upon receipt and inspection of the product.
UmbrellaSpecialist.com does’t offer free returns, the customer is responsible for all costs associated with the returning of merchandise. Additionally, if the order was shipped at no charge (i.e. Free Shipping), the cost of that shipping service will be deducted from any eligible refunds.
Once you have installed the item, it cannot be returned.
Custom canopies are made to order and therefore are not eligible to be returned. Due to this policy from the manufacturer, we request you contact our sales team to verify you are ordering the correct canopies.
Please visit Contact Us or call us to initiate the return process.
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.