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Call Now: (954) 376-3766

Free Shipping with all Umbrella Orders:
Bases and accessories sold separately will be subject to shipping charges. Please call or email for a shipping quote on any item not marked "FREE SHIPPING". Bases sold with an umbrella order are shipped for free along with your umbrella.

DOMESTIC SHIPPING
How and When will my Item(s) be Delivered?
You can locate shipping details on the product page such as shipping lead-time, shipping charge (FREE, To be quoted, Flat Freight Delivery Charge, and Calculated Shipping which is displayed at Checkout), as well as the shipping method (Freight or Ground), and if the product requires any assembly.

Ground Delivery
Ground Delivery is available for smaller products. These will be shipped out via UPS, USPS, or FedEx. Your smaller item(s) will be unloaded from the truck and brought to the front door or left near the front of the home or business. Please allow transit time from once an item has been shipped to the time it will be delivered (1 to 7 business days).

Freight Delivery
Orders over 75 lbs. will generally be shipped via Freight.

Freight delivery is different than standard UPS, FedEx or US Mail. Our standard freight delivery service is curbside. If threshold /inside delivery is needed please contact our showroom and note that additional charges may apply.

Freight handlers are not authorized to perform any assembly services nor can they put it in the space of your choice.

For residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EDT, Monday through Friday.

If you are ordering a very large item, please keep in mind that you may need several people to help move it to the final destination.

To determine if your product requires assembly, check under the Shipping Information tab on the product page.

Shipping from Hawaii and Puerto Rico

When we receive an order from Hawaii or Puerto Rico an email will be sent to you with a separate shipping quote. Only after you have approved and paid for the shipping surcharge we will move forward with shipping your order.

If the shipping rate surcharge is not approved or paid for we will 100% refund your card and cancel your order.

For additional delivery services and installation questions, please call (954) 376-3766 during our Customer Service hours Mon - Fri: 10am - 5pm EST

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Home » Shipping Information

Shipping Information

You are responsible for inspecting merchandise at time of delivery while the delivery agent is present.

All carton must be inspected for, item on a pallet are most prone to damage.
If a carton is crushed or has punctures, tears, indentation, then you should open it to inspect the contents for damage. Even if damage is found, please note “Damaged box” on the receipt.

What to do if a product is damaged?
If an item is damaged, please note the damage on the receipt ,example “torn canopy”. It is important to document any and all damages when signing for your delivery.

Once you have signed for the items as damaged, please contact us either by phone at (954) 376-3766, or via email at info@umbrellaspecialist.com to report the damage so that we may begin to get you the replacements that you need. We may ask that you submit some pictures of the damage, as this will help us in our claim process with the shipper.

We may ask that you hold onto the damaged items until we can have the carrier can inspect or pick them up in order to settle our claim.

It is very important that you don’t discard the damaged items without speaking to us first.

What should I do if the delivery driver refuses to wait while I inspect for damage?
The delivery driver should never refuse to wait, but if they do, simply note “DRIVER WOULD NOT WAIT, while I inspected the damage.

What if the delivery agent assures me that all products are in good condition?
Always inspect the shipment regardless of what the delivery driver says.

In addition to any damages discovered at time of delivery, you must open and inspect the contents of all cartons regardless of condition within 7 days of receipt. If you discover concealed damage during this process, please save the damaged item, its carton, and all packaging.

Important note: Do not assemble the damaged item.

Please review our Return Policy to help answer any questions; if you are unsure of the product you need to order.

Jill

Reviewer

5/5

Ordered one Bambrella Levante with a 155 lb base, to insure the quality, and upon its prompt arrival, I moved forward and ordered 2 more, which also p...
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1 day ago

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5/5

1 day ago

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This is my third one of these umbrellas as they last for years! I keep 2 on my pool deck.. so easy to open and close or tilt..

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Just what we were looking for. Superbly made, durable, wonderful attention to detail in the pulley system, and a good substantial look.

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Fits great and covers all the way to the bottom. I like it.

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We live in a high wind area and umbrella damage and tip overs were common. Finally we have an umbrella we can use in gusty wind conditions. The Bambre...
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