You are responsible for inspecting merchandise at time of delivery while the delivery agent is present.
- All carton must be inspected for, item on a pallet are most prone to damage.
- If a carton is crushed or has punctures, tears, indentation, then you should open it to inspect the contents for damage. Even if damage is found, please note “Damaged box” on the receipt.
What to do if a product is damaged?
If an item is damaged, please note the damage on the receipt ,example “torn canopy”. It is important to document any and all damages when signing for your delivery.
Once you have signed for the items as damaged, please contact us either by phone at (954) 376-3766, or via email at firstname.lastname@example.org to report the damage so that we may begin to get you the replacements that you need. We may ask that you submit some pictures of the damage, as this will help us in our claim process with the shipper.
We may ask that you hold onto the damaged items until we can have the carrier can inspect or pick them up in order to settle our claim.
It is very important that you don’t discard the damaged items without speaking to us first.
What should I do if the delivery driver refuses to wait while I inspect for damage?
The delivery driver should never refuse to wait, but if they do, simply note “DRIVER WOULD NOT WAIT, while I inspected the damage.
What if the delivery agent assures me that all products are in good condition?
Always inspect the shipment regardless of what the delivery driver says.
In addition to any damages discovered at time of delivery, you must open and inspect the contents of all cartons regardless of condition within 7 days of receipt. If you discover concealed damage during this process, please save the damaged item, its carton, and all packaging.
Important note: Do not assemble the damaged item.
Please review our Return Policy to help answer any questions; if you are unsure of the product you need to order.