📦 Inspect Your Shipment at Delivery
You are responsible for inspecting all merchandise at the time of delivery while the delivery agent is present.
- Check every carton carefully — items shipped on pallets are most prone to damage.
- If a carton is crushed, punctured, torn, or dented, open it to check for damage inside.
- Even if the product appears undamaged, note “Damaged box” on the delivery receipt if the packaging is compromised.
🛠 If a Product is Damaged
- Clearly note the damage on the delivery receipt (e.g., “torn canopy,” “scratched frame”).
- Contact us right away by phone at (954) 376-3766 or email info@umbrellaspecialist.com.
- We may request photos of the damage to assist with our claim to the shipping carrier.
- Do not discard damaged items until we confirm. We may need the carrier to inspect or collect them.
🚚 If the Driver Refuses to Wait
Drivers are expected to allow time for inspection. If a driver refuses, write:
“DRIVER WOULD NOT WAIT – Inspection not completed” on the delivery receipt.
⚠ If the Driver Says Everything is Fine
Always inspect your shipment yourself — do not rely solely on the driver’s word.
🔍 Inspect Within 7 Days for Concealed Damage
- Even if the packaging appears fine, open and inspect all cartons within 7 days.
- If you find concealed damage, save the item, carton, and all packaging.
- Do not assemble a damaged item.
For more information, please review our Return Policy.
