Free Shipping with all Umbrella Orders:
Bases and accessories sold separately will be subject to shipping charges. Please call or email for a shipping quote on any item not marked "FREE SHIPPING". Bases sold with an umbrella order are shipped for free along with your umbrella.
DOMESTIC SHIPPING
How and When will my Item(s) be Delivered?
You can locate shipping details on the product page such as shipping lead-time, shipping charge (FREE, To be quoted, Flat Freight Delivery Charge, and Calculated Shipping which is displayed at Checkout), as well as the shipping method (Freight or Ground), and if the product requires any assembly.
Ground Delivery
Ground Delivery is available for smaller products. These will be shipped out via UPS, USPS, or FedEx. Your smaller item(s) will be unloaded from the truck and brought to the front door or left near the front of the home or business. Please allow transit time from once an item has been shipped to the time it will be delivered (1 to 7 business days).
Freight Delivery
Orders over 75 lbs. will generally be shipped via Freight.
Freight delivery is different than standard UPS, FedEx or US Mail. Our standard freight delivery service is curbside. If threshold /inside delivery is needed please contact our showroom and note that additional charges may apply.
Freight handlers are not authorized to perform any assembly services nor can they put it in the space of your choice.
For residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EDT, Monday through Friday.
If you are ordering a very large item, please keep in mind that you may need several people to help move it to the final destination.
To determine if your product requires assembly, check under the Shipping Information tab on the product page.
Shipping from Hawaii and Puerto Rico
When we receive an order from Hawaii or Puerto Rico an email will be sent to you with a separate shipping quote. Only after you have approved and paid for the shipping surcharge we will move forward with shipping your order.
If the shipping rate surcharge is not approved or paid for we will 100% refund your card and cancel your order.
For additional delivery services and installation questions, please call (954) 376-3766 during our Customer Service hours Mon - Fri: 10am - 5pm EST
These Terms and Conditions (“Terms”) govern your use of UmbrellaSpecialist.com and any purchases made through the website. The website is operated by Umbrella Specialist, LLC (“we,” “us,” or “our”). By accessing our website or placing an order, you agree to be bound by these Terms.
You agree to use this website for lawful purposes only. You may not use this site in any way that could damage, disable, overburden, or impair the website or interfere with any other party’s use.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion where permitted by law.
All products displayed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders at any time.
Product images, descriptions, and specifications are provided for informational purposes only. Actual products may vary slightly due to manufacturer updates, material changes, or display differences.
Many products sold on this website are designed and manufactured by third parties. Product design, engineering, testing, and manufacturing are the sole responsibility of the manufacturer.
Umbrella Specialist, LLC does not design, manufacture, or alter the products we sell and relies on information provided by manufacturers regarding product specifications, safety guidelines, and intended use.
All prices are listed in U.S. dollars unless otherwise stated. Prices are subject to change without notice. Taxes, shipping, and handling charges will be calculated at checkout where applicable.
All online payments are processed securely through third-party payment processors, including Square, and any other payment processor we may offer from time to time (such as PayPal).
We do not store or have access to your full payment details, including credit card numbers or security codes. Payment processing is subject to the terms and privacy policies of the selected payment provider.
In rare cases, we may accept payment by check at our discretion. Orders paid by check will not be processed or shipped until funds have fully cleared.
Your order is not accepted until payment has been authorized and confirmed. We reserve the right to cancel or refuse any order, including in cases of pricing errors, suspected fraud, or unauthorized transactions.
Products may be shipped directly from third-party manufacturers or suppliers. Delivery times may vary depending on availability, destination, and carrier performance.
Shipping estimates are provided as a courtesy and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, supply chain disruptions, or other events beyond our control.
Risk of loss passes to you upon delivery.
You are responsible for inspecting your order immediately upon delivery.
If visible damage is present, refuse delivery and document the damage with the carrier.
If you accept delivery, you must notify us within 24 to 48 hours of delivery and provide clear photos of the damaged product and packaging.
Damage claims reported outside this timeframe may not be eligible for replacement or refund.
Because many products ship directly from third-party suppliers, return eligibility, timeframes, and restocking fees may vary by product.
Return authorization is required before sending any product back. Unauthorized returns may be refused. Customers are responsible for return shipping costs unless otherwise approved.
Custom, oversized, special-order, or installed items may be non-returnable. Approved refunds will be issued to the original payment method whenever possible, minus any applicable fees.
Outdoor products, including umbrellas, must be properly installed, secured, and used in accordance with manufacturer instructions and safety guidelines.
Failure to follow installation requirements, wind ratings, anchoring recommendations, or usage limitations may result in injury or property damage.
By purchasing and using our products, you acknowledge that:
Outdoor products are subject to environmental conditions
Improper use, inadequate securing, or use during high winds increases risk
Certain risks are inherent when using outdoor equipment
Umbrella Specialist, LLC is not responsible for injuries or damages resulting from:
Product modification or alteration
Improper installation or anchoring
Failure to secure products properly
Use in conditions exceeding manufacturer recommendations
Failure to close or remove products during unsafe conditions
Some products may require professional installation or regular maintenance. It is your responsibility to ensure products are installed, maintained, and operated according to manufacturer instructions.
We are not responsible for damages or injuries caused by improper installation, maintenance, or use.
Products are provided “as is” and “as available,” except where a manufacturer warranty applies. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, Umbrella Specialist, LLC shall not be liable for any indirect, incidental, special, or consequential damages.
Our total liability for any claim arising from a product or purchase shall not exceed the purchase price paid for the product giving rise to the claim, except where prohibited by law.
You agree to indemnify and hold harmless Umbrella Specialist, LLC from any claims, damages, liabilities, or expenses arising from your misuse of products, violation of these Terms, or failure to follow manufacturer instructions.
Your use of our website is subject to our Privacy Policy, which explains how we collect, use, and share information. The Privacy Policy is incorporated into these Terms by reference.
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or a purchase shall be resolved through binding arbitration in the State of Florida, except where prohibited by law. You and we waive the right to a jury trial.
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.
Umbrella Specialist, LLC
Email: info@umbrellaspecialist.com